No:- HP/P-III/Mandi dated at Una the 17.07.2017
The Chief Postmaster General,
Himachal Pradesh Circle, Shimla-09
Sub:- Non functioning of Finacle in Mandi Division
It has been represented to me that Finacle is either erratically functioning in Mandi Division for the last seven days. Since, there is no such mechanism to monitor the functioning of the Finacle and the connectivity. The Operator himself is laid to contact the Siffy officials and the CPC Shimla. It is informed that 80% post offices in Mandi Division except Head Post Office are the victim of this erratic functioning of Finacle. The officials are made to sit late beyond duty hours to complete the work as and when the functioning is restored. I solicite your kind intervention to cause restoration of trouble free functioning of Finacle and also evolve a mechanism to monitor the functioning of the CBS and that mechanism must be accountable for redressal of the CBS related issues.
(H. S. Guleria)