No:- HP/P-III/RCJCM dated at Una the 20.06.2017
Shri P. K. Swain
Chief Postmaster General,
Himachal Pradesh Circle Shimla-09
Sub:- Shortage of staff and undue pressure to
achieve the unrealistic / unviable targets entrusting of duties of ME to the
IPs and ASPOs.
Sir
It has been learnt that in the
Divisional Head Meet held on 01.06.2017, your goodself has emphasized the issue
of achievement of targets of various BD products and schemes of the Department
and have directed to appoint as many as marketing executives in every Division
ignoring all the functional needs of the post offices. Even, you have asked to
curtail any kind of leave applied for by the operative staff ignoring their
domestic / social commitments. The Divisional Heads have tried to act promptly and
bravely to follow your orders and many brave officers have called for the staff
for the meeting on Sundays/ Holidays.
A strong resentment is prevailed over
this development. There are around 600 vacant post of PA cadre lying in the HP
Circle. Surprisingly enough, the recruitment in the feeder cadre was lastly
held in the HP Circle in 2014 only. During this period, the postal staff has
put their entire energy to successfully implement Core Banking Solution, Core
Insurance Solution including CBS manual data entry work, PLI legacy data
scanning , KLC updation, UA items adjustment etc without any extra remuneration
and with limited manpower despite the fact that the companies engaged for these
works had been paid handsomely by the Department which is grave injustice with
postal staff. We should keep in mind that during last three years , the rate of
retirement is considerably more compounding the shortage.
In today’s scenario, every post office
is providing multifarious services to the common man. As such, every counter is
accountable for all the services deemed to be provided by him. The time taken
for each CBS transaction and CIS transaction is higher than the time prescribed
in citizen charter and even it can’t be accessed due to frequent network
failure issues.
For an instance, I am citing the issue
of Una Division. It has one Head Post office of Grade-III level, two Grade-1
SOs, 05 tripple Handed SOs, 08 Double Handed SO and 20 Single Handed SOs. All
the supervisory posts at Una Head Post Office are lying vacant since 2014
whereas the post of Deputy Postmaster (HSG-II) is lying vacant since April
2011.
In CBS, every transaction needs to be
verified by APM/ Supervisor and in Una Head Post Office , the average
transaction of POSB counters is more than 1000 per day and the staff working on
the counters is bound to verify the work done by themselves or by any unauthorized
person. Though, it is happening in every post office and Administration has no
concern for it. This has resulted decline in quality of service, increased
customer grievance and poor after sale service including diversion of customers
from post office to other agencies/ banks. It has compounded the miseries of
the staff.
As regards, procuring of business by appointing Marketing
Executives amongst the PA cadre , in my opinion every person working in the
post office is a marketing executive and my service is best advertisement. By
appointing more MEs , the difficulties of operative staff will further be compounded.
In the given circumstances, the IPOs/
ASPOs working in the Sub Divisions who are claiming to be the masters of
achieving the targets in their Sub Divisions should be entrusted with the task
of Marketing Executives in addition to their own work because at present they
are merely compiling the information from the field staff and presenting it
before your goodself as their own achievements.
I solicit your kind intervention and request
you to kindly review the situation with reference to the human resources of HP
Circle in the interest of peaceful and healthy concern of the staff producing
the revenue in HP Circle. It will be more appropriate if a meeting with the
staff side be held at the earliest.
With regards,
Yours faithfully,
(H S Guleria)
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